Returns

Overview: At Fitsok.com, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help!

Return Window: You have 30 days from the date of delivery to initiate a return for eligible items. To be eligible for a return, items must be unworn, unwashed, and in their original packaging with all tags attached.

How to Initiate a Return:

Contact our customer service team at orders@fitsok.com to request a return authorization.

Include your order number and a brief reason for the return.

Once your return is authorized, you will receive instructions on how to return your item.

Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective product). We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

Refunds: Once we receive your returned item and inspect it, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days. Please note that shipping fees are non-refundable.

Exchanges: If you would like to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.

Final Sale Items: Some items may be marked as final sale and are not eligible for return or exchange. These items will be clearly indicated on the product page.

Contact Us: If you have any questions or need further assistance regarding our return policy, please reach out to our customer service team at:

Email: atTheTeam@fitsok.com

Phone: 828-328-5207

Thank you for shopping with Fitsok.com! We appreciate your business and are here to help.